{"id":13533,"date":"2023-01-29T16:49:23","date_gmt":"2023-01-29T16:49:23","guid":{"rendered":"https:\/\/www.clchc.org\/?page_id=13533"},"modified":"2025-06-19T21:54:18","modified_gmt":"2025-06-19T21:54:18","slug":"patient-resources","status":"publish","type":"page","link":"https:\/\/www.clchc.org\/es\/more\/patient-resources\/","title":{"rendered":"Patient Resources"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><section id=\"pix_section_intro\" data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_section vc_section_visible pix-intro-1 vc_custom_1675022306218 vc_section-has-fill vc_section-o-content-middle vc_section-flex bg-gradient-primary\" data-section-name=\"\"><div class=\"fullpage-container\"><div class=\"pix-intro-img jarallax\" data-jarallax data-speed=\"0.8\"><img decoding=\"async\" loading=\"lazy\" class=\"jarallax-img pix-opacity-2\"  src=\"https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/01\/CareResource-1440-1-1-scaled.jpg\" alt=\"\" \/><\/div><\/div><div class=\"pix-divider pix-bottom-divider\" data-style=\"style-dynamic\" style=\"bottom:-1px;\"><div class=\"pix-dividers-box\" >\n                    <svg class=\"pix-shape-dividers\"  viewbox=\"0 0 100 100\" preserveaspectratio=\"none\">\n                        <defs><lineargradient id=\"divider-pix_section_intro-bottom-overlay-color-0\" x1=\"0%\" y1=\"0%\" x2=\"100%\" y2=\"0%\"><stop offset=\"0%\"   stop-color=\"rgba(255,255,255,0.5)\"\/><stop offset=\"100%\"   stop-color=\"rgba(255,255,255,0.01)\"\/><\/lineargradient><lineargradient id=\"divider-pix_section_intro-bottom-overlay-color-1\" x1=\"0%\" y1=\"0%\" x2=\"100%\" y2=\"0%\"><stop offset=\"0%\"   stop-color=\"rgba(255,255,255,0.01)\"\/><stop offset=\"100%\"   stop-color=\"rgba(255,255,255,0.45)\"\/><\/lineargradient><\/defs><path d=\"\" class=\"\" fill=\"url(#divider-pix_section_intro-bottom-overlay-color-0)\"><\/path><path d=\"\" class=\"\" fill=\"url(#divider-pix_section_intro-bottom-overlay-color-1)\"><\/path><path d=\"\" class=\"\" fill=\"#ffffff\"><\/path>\n                    <\/svg>\n                <\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_row_visible vc_custom_1600954572083\"><div class=\"wpb_column vc_column_container vc_col-sm-12 text-center\"><div class=\"vc_column-inner  vc_custom_1591253096968\"><div class=\"wpb_wrapper\"><div id=\"el1674754285622-db3d3eb5-03cd\" class=\"mb-3 text-center  vc_custom_1750370052416\"><div class=\"d-inline-block\" style=\"max-width:700px;\"><h1 class=\"mb-32 pix-sliding-headline-2 animate-in font-weight-bold secondary-font\" data-anim-type=\"pix-sliding-text\" pix-anim-delay=\"500\" data-class=\"secondary-font text-white\" style=\"\"><span class=\"slide-in-container\"><span class=\"pix-sliding-item secondary-font text-white\" style=\"transition-delay: 0ms;\">Aviso a los<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item secondary-font text-white\" style=\"transition-delay: 150ms;\">LA COMUNIDAD<\/span><\/span> <\/h1><\/div><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section id=\"pix_section_features\" data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_section vc_section_visible pix_section_features vc_custom_1675430230417 vc_section-has-fill\" data-section-name=\"\"><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_row_visible pix-intro-1 vc_custom_1698948719511\"><div class=\"particles-container\"><div class=\"pix-intro-img jarallax\" data-jarallax data-speed=\"0.8\"><img decoding=\"async\" loading=\"lazy\" class=\"jarallax-img pix-opacity-3\"  src=\"https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/07\/istockphoto-1150170445-612x612-1.jpg\" alt=\"\" \/><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6 text-left\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div id=\"el1690227320775-4a3b5833-7ab2\" class=\"mb-3 text-left  vc_custom_1690228985857\"><div class=\"d-inline-block\" style=\"max-width:600px;\"><h2 class=\"mb-32 pix-sliding-headline-2 animate-in secondary-font\" data-anim-type=\"pix-sliding-text\" pix-anim-delay=\"500\" data-class=\"secondary-font \" style=\"color:#049088;\"><span class=\"slide-in-container\"><span class=\"pix-sliding-item secondary-font\" style=\"transition-delay: 0ms;\">MediCal&#32;<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item secondary-font\" style=\"transition-delay: 150ms;\">Redetermination&#32;<\/span><\/span> <\/h2><\/div><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: left;\"><b>Keep yourself and your family covered:<\/b><\/p>\n<p style=\"text-align: left;\">Have you renewed your MediCal coverage? <a href=\"https:\/\/www.dhcs.ca.gov\/pages\/keep-your-medi-cal.aspx\">Check online today<\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6 text-left\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><a  href=\"https:\/\/www.dhcs.ca.gov\/pages\/keep-your-medi-cal.aspx\" class=\"btn mb-2    vc_custom_1690229170263  btn-secondary d-inline-block      btn-lg\"     ><span class=\"font-weight-bold\" >MediCal Status &amp; Renewal<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_row_visible custom-responsive-86262972 vc_row-o-equal-height vc_row-o-content-top vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-4\/5 text-left\"><div class=\"vc_column-inner custom-responsive-193513675 vc_custom_1698948949169\"><div class=\"wpb_wrapper\"><div id=\"el1674768900645-ff41183d-2768\" class=\"mb-3 text-center  vc_custom_1692734807785\"><div class=\"d-inline-block\" style=\"max-width:600px;\"><h1 class=\"mb-32 pix-sliding-headline-2 animate-in secondary-font\" data-anim-type=\"pix-sliding-text\" pix-anim-delay=\"500\" data-class=\"secondary-font \" style=\"color:#049088;\"><span class=\"slide-in-container\"><span class=\"pix-sliding-item secondary-font\" style=\"transition-delay: 0ms;\">FAQs&#32;<\/span><\/span> <\/h1><\/div><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3><strong>General<\/strong><\/h3>\n<ul>\n<li>I&#8217;d like to make an appointment. How can I do this?\n<ul>\n<li>Appointments can be made immediately via our <a href=\"https:\/\/z1-rpw.phreesia.net\/selfscheduling.app\/#\/fe90e104-5125-4f1a-b5f9-2449074606e7\/select-type?flowtypes=ReturningPatient&amp;flowtypes=NewPatient&amp;visittypes=2a85012f-e9e7-4bd1-a6f3-0466bc277178&amp;visittypes=704d6be1-4212-46ff-b852-b7070ab805e5&amp;visittypes=aef764e9-dc47-474c-a6ad-21614f17235d&amp;visittypes=dbe4eb1a-a72b-4f2b-bcba-40da32a9952e&amp;visittypes=8775a580-1e36-4cd0-84d7-db80e057e5d5&amp;visittypes=5e91a17d-dd43-4b0f-8f68-2505b17b2379&amp;visittypes=2336864e-fd7b-4a1c-b9d8-9a5bba95ba23&amp;visittypes=97758891-7f62-4b9f-b18e-de1fc68caa7d&amp;visittypes=d4e33627-afea-4eb8-864b-e69b1a10b580&amp;visittypes=50043e21-0fa8-4951-95fa-17e80a13802b&amp;visittypes=e087830d-0030-452e-b6db-5e4df16faecf&amp;visittypes=4463cd46-0c04-4486-9e9b-a4417fc02336&amp;visittypes=fb5bfda7-958d-4b52-9800-2396dc7d5d44&amp;visittypes=81933fa4-c86a-41fd-9d29-aa2f7e31aedb&amp;visittypes=9f4b61fb-2099-45a4-8e8c-f5e1e59565ce&amp;visittypes=0dd8f853-b326-4cb9-b80e-18dbb9341e0d&amp;visittypes=3b18e4ec-8b7c-4532-9f7c-f74ccc69d283&amp;visittypes=1ebdc69a-56de-48f5-afbe-e448c5555b65&amp;visittypes=b598ef7f-9ba3-40db-ac14-84bb085102d7&amp;visittypes=c070c31e-f594-4ed7-b387-bcd54bdbb78a&amp;visittypes=932d7604-aaf5-4e85-91dd-4b13d7d0e647&amp;visittypes=003ac19e-8d11-4c3f-9987-eaa32935b342&amp;visittypes=04811838-2f6b-457a-b11d-59d660a3ab62&amp;visittypes=f27a3694-ed13-4983-af09-ad01844f0f87&amp;visittypes=233041f4-a291-4a8d-b589-c637eca05eb7&amp;visittypes=41d20834-e6b6-48ab-bafd-871a9ec632dc&amp;visittypes=5f1eaa04-7a4e-487a-8564-1718a49c95ce&amp;visittypes=3708f0a6-535a-4ee4-8b1f-85bd68fdda7d&amp;visittypes=1d692bde-49d2-4928-a979-0551c04706a8&amp;visittypes=c6d52990-ba86-4e88-b2c8-292a2f7b74f9&amp;visittypes=4dc93799-0aa7-49e8-a0a2-57a424970f28&amp;locations=4bfd17e2-c457-410e-b748-73c96ab4639d&amp;locations=3badd584-0cad-45d2-a654-c456b06086db&amp;locations=d6f20394-48a0-4bae-8815-97993b4048c5&amp;locations=ed5ee302-fcf4-480b-af45-ba35ae2cceec&amp;locations=9cd2681e-0bc6-4fda-bd6b-4a901b0f5c94&amp;locations=4d03fb95-4a82-4d51-bba0-384f4c07077e&amp;locations=5f8d43a3-6b58-4902-b646-f0446231cb2d&amp;providers=70e84737-64af-4c44-b4ff-5986f4228444&amp;providers=24eb086e-6ba0-48fe-a55b-7aaebbe99674&amp;providers=36e30ee9-8f9a-44bf-b4ed-475de0cbb1c1&amp;providers=4a017ebf-68b7-41aa-b8a0-b4163d419795&amp;providers=10cd64dc-6b32-4dfb-938c-6fb4781e9aaa&amp;providers=afbfad98-b689-4ccc-a31b-702b43338be8&amp;providers=c16364f9-be82-4f3f-a255-467d1daa6f35&amp;providers=64dff0cd-fcb8-4e57-9439-30e8714d10b6&amp;providers=d53d65d7-b296-4502-8087-61e5d3d0ed56&amp;providers=cc6f9b72-4280-4c04-b385-dff870bd0fcf&amp;providers=4a4e8ada-ebc9-442b-909c-2957294ea539&amp;providers=ab3307bc-6229-4e9d-a0ff-3a1db23d986e&amp;providers=19bc96a2-7c50-4e5b-bea6-21a33191cf91&amp;providers=03916e74-e561-42b5-ba2f-65b5f327998a&amp;providers=fa7ec105-f2a7-4ed4-89ec-232e6e8bf957&amp;providers=e9faf4cd-37a5-4e66-b171-48c53e23a0a6&amp;providers=391ffce7-efde-48b7-900c-1c04e2f27ae7&amp;providers=5b5f74c3-f7bd-46fe-b248-0a93d96d53da&amp;providers=8a995b4f-8770-4a4a-b88b-958d2338876e&amp;providers=b9164b6b-e3f7-4996-a645-f085043fd92d&amp;providers=5bed62cb-db34-4e8e-b228-c2e118905e71&amp;providers=32d6f0b9-d0ee-416b-b0c4-4a3829eb995b&amp;providers=e4341e13-67ca-48bd-aad7-a98c0361962a&amp;providers=877d5b41-b125-4e09-b4be-3d998f43f0bd&amp;providers=c8fc7480-5181-4cf1-813a-e1ad7906fc18&amp;newPatientQuestionSet=57a50bcb-7722-43fe-8473-d749a5b08dd2&amp;branding=6a7cd33a-908a-4201-b809-82938c9afed6\">Online Scheduling<\/a> tool.<\/li>\n<\/ul>\n<\/li>\n<li>Who do I contact regarding my prescription refills or questions?\n<ul>\n<li>Please contact your local pharmacy, and they will send a refill request to us electronically.<\/li>\n<li>To reach your care team about any prescription or medical-related questions 24\/7, please message them through your <a href=\"https:\/\/clchc.followmyhealth.com\/Login\/Home\/Index?authproviders=0&amp;returnArea=PatientAccess#!\/default\">FollowMyHealth<\/a> patient portal.<\/li>\n<\/ul>\n<\/li>\n<li>What department do I contact (Referrals, Medical Records, Nurse Line)?\n<ul>\n<li>If you have questions regarding your referral(s) for a specialty care, please select <em>Referral Department<\/em> in the phone queue.<\/li>\n<li>If you have questions about a lab order, imaging, or test orders, please select <em>Nurse Line\u00a0<\/em>in the phone queue.<\/li>\n<li>If you have questions or requests for copies of medical records or need records to be sent to another provider or office, please select <em>Medical Records<\/em> in the phone queue.<\/li>\n<\/ul>\n<\/li>\n<li>Where can I get an update on my test results (labs, imaging, special studies)?\n<ul>\n<li>All test results must be reviewed by your provider prior to releasing the results. Please contact us to schedule an appointment to review your most recent test results with you.<\/li>\n<li>If you have already met with your provider and reviewed your results, your results will be available via your <a href=\"https:\/\/clchc.followmyhealth.com\/Login\/Home\/Index?authproviders=0&amp;returnArea=PatientAccess#!\/default\">FollowMyHealth<\/a> patient portal.<\/li>\n<li>If you need copies of your test results, please select\u00a0<em>Medical Records<\/em> in the phone queue.<\/li>\n<\/ul>\n<\/li>\n<li>What is your fax number?\n<ul>\n<li>Mission Viejo &amp; Irvine Offices: 949.221.3537<\/li>\n<li>Costa Mesa Office: 949.645.9378<\/li>\n<li>Santa Ana Office: 714.836.5779<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-1\/5 text-left\"><div class=\"vc_column-inner  vc_custom_1692735837416\"><div class=\"wpb_wrapper\"><a  href=\"https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/08\/CLCHC_medical-authorization-release-form-english_2023.pdf\" class=\"btn mb-2    vc_custom_1693515730104  btn-primary d-inline-block      btn-md\"     ><i class=\"font-weight-bold pixicon-file-download   mr-1\"><\/i> <span class=\"font-weight-bold\" >Medical Authorization Release Form (ENG)<\/span><\/a><a  href=\"https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/09\/CLCHC_medical-authorization-release-form-spanish_2023.pdf\" class=\"btn mb-2     btn-primary d-inline-block      btn-md\"     ><i class=\"font-weight-bold pixicon-file-download   mr-1\"><\/i> <span class=\"font-weight-bold\" >Formulario de Liberaci\u00f3n de Autorizaci\u00f3n M\u00e9dica (ESP)<\/span><\/a><a  href=\"https:\/\/www.clchc.org\/wp-content\/uploads\/2024\/06\/Dental-Records-Authorization-Form-EN-2024.rtf\" class=\"btn mb-2    vc_custom_1718830160052  btn-secondary d-inline-block      btn-md\"     ><i class=\"font-weight-bold pixicon-file-download   mr-1\"><\/i> <span class=\"font-weight-bold\" >Dental Authorization Release Form (ENG)<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_row_visible vc_custom_1698948868693\"><div class=\"wpb_column vc_column_container vc_col-sm-8 text-left\"><div class=\"vc_column-inner  vc_custom_1698948889349\"><div class=\"wpb_wrapper\"><div id=\"el1690225638052-ccba21a3-f3c2\" class=\"mb-3 text-left  vc_custom_1698948898308\"><div class=\"d-inline-block\" style=\"max-width:600px;\"><h2 class=\"mb-32 pix-sliding-headline-2 animate-in secondary-font\" data-anim-type=\"pix-sliding-text\" pix-anim-delay=\"500\" data-class=\"secondary-font \" style=\"color:#002a5c;\"><span class=\"slide-in-container\"><span class=\"pix-sliding-item secondary-font\" style=\"transition-delay: 0ms;\">FollowMyHealth&#32;<\/span><\/span> <\/h2><\/div><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Accessing your medical information is easier than ever with <a href=\"https:\/\/clchc.followmyhealth.com\/Login\/Home\/Index?authproviders=0&amp;returnArea=PatientAccess#!\/default\">FollowMyHealth<\/a>&#8230;<\/strong><\/p>\n<ul>\n<li>Request referral information and status.<\/li>\n<li>Self-schedule through the App Center<\/li>\n<li>Communicate privately via secure messaging.<\/li>\n<li>View immunizations records, test, and lab results.<\/li>\n<li>View a summary of your office visit including allergies, medications, etc.<\/li>\n<li>Request Rx refills, billing information, and make payments.<\/li>\n<li>Update their health information.<\/li>\n<li>Create and track wellness goals with online apps that let you monitor your health.<\/li>\n<\/ul>\n<h6><strong>PLEASE NOTE:<\/strong><\/h6>\n<p>To avoid issues accessing the patient portal, <strong>please use the same information you gave us at the clinic:<\/strong><\/p>\n<ul>\n<li>First Name<\/li>\n<li>Last Name<\/li>\n<li>Email Address<\/li>\n<li>Phone Number<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<a  href=\"https:\/\/clchc.followmyhealth.com\/Login\/Home\/Index?authproviders=0&amp;returnArea=PatientAccess#!\/default\" class=\"btn mb-2    vc_custom_1728323571196  text-white btn-primary d-inline-block      btn-lg\" target=\"_blank\" rel=\"noopener\"    ><span class=\"font-weight-bold\" >PORTAL DEL PACIENTE 24\/7<\/span><\/a><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4 text-left\"><div class=\"vc_column-inner  vc_custom_1698948883038\"><div class=\"wpb_wrapper\"><div class=\"pix-photo-stack pix-img-2\"><div class=\"img-el\" ><img decoding=\"async\" width=\"612\" height=\"408\" class=\"pix-lazy rounded-lg d-inline-block\" loading=\"lazy\" data-srcset=\"https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/07\/5ttghd-300x200.jpg 300w, https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/07\/5ttghd-18x12.jpg 18w, https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/07\/5ttghd-600x400.jpg 600w, https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/07\/5ttghd.jpg 612w\" src=\"https:\/\/www.clchc.org\/wp-content\/plugins\/pixfort-core\/functions\/images\/loading.webp\" data-src=\"https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/07\/5ttghd.jpg\" alt=\"\" \/><\/div><div class=\"img-el\" ><img decoding=\"async\" width=\"612\" height=\"408\" class=\"pix-lazy rounded-lg d-inline-block\" loading=\"lazy\" data-srcset=\"https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/07\/rgrgrg-300x200.jpg 300w, https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/07\/rgrgrg-18x12.jpg 18w, https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/07\/rgrgrg-600x400.jpg 600w, https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/07\/rgrgrg.jpg 612w\" src=\"https:\/\/www.clchc.org\/wp-content\/plugins\/pixfort-core\/functions\/images\/loading.webp\" data-src=\"https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/07\/rgrgrg.jpg\" alt=\"\" \/><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_row_visible custom-responsive-195340235 vc_row-o-equal-height vc_row-o-content-top vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-4\/5 text-left\"><div class=\"vc_column-inner custom-responsive-135730707 vc_custom_1698948949169\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3><strong>Referrals<\/strong><\/h3>\n<ul>\n<li>How can I check the status of a referral request?\n<ul>\n<li>Patients can check the status of requests by logging into their 24\/7 Patient Portal via <a href=\"https:\/\/clchc.followmyhealth.com\/Login\/Home\/Index?authproviders=0&amp;returnArea=PatientAccess#!\/default\">FollowMyHealth<\/a>.<\/li>\n<\/ul>\n<\/li>\n<li>How do I contact the referrals department?\n<ul>\n<li>Directly, 24\/7, via your <a href=\"https:\/\/clchc.followmyhealth.com\/Login\/Home\/Index?authproviders=0&amp;returnArea=PatientAccess#!\/default\">FollowMyHealth<\/a> patient portal.<\/li>\n<li>Email: <a href=\"mailto:referrals@clchc.org\">referrals@clchc.org<\/a><\/li>\n<li>By selecting\u00a0<em>Referrals Department<\/em> in the phone queue.<\/li>\n<\/ul>\n<\/li>\n<li>What is a referral?\n<ul>\n<li>Your PCP will give you a referral to see a specialist based on the continued care needed. We will locate a specialist within your health network and contact you to provide the details of your referral once it has been approved.<\/li>\n<\/ul>\n<\/li>\n<li>What is prior authorization?\n<ul>\n<li>For some types of care, your PCP will need to ask your insurance for permission, or <em>prior authorization<\/em>, before you can be referred to a specialist. Your insurance must make sure that the care is medically necessary\/needed before it can be approved.<\/li>\n<\/ul>\n<\/li>\n<li>How long does prior authorization take?\n<ul>\n<li>Typically, your insurance will decide on pre-authorizations within 10 business days. In urgent cases, your insurance will make an expedited decision within 48-72 hours.<\/li>\n<\/ul>\n<\/li>\n<li>What happens if a referral request is denied?\n<ul>\n<li>Your insurance will send you a Notice of Action (NOA) letter, which will tell you how to file an appeal if you do not agree with the decision. Your PCP will discuss treatment options at your next appointment.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><strong>Medical Records\u200b<\/strong><\/h3>\n<ul>\n<li>How do I contact Medical Records?\n<ul>\n<li><span class=\"ui-provider eo bhc bde cdw cdx cdy cdz cea ceb cec ced cee cef ceg ceh cei cej cek cel cem cen ceo cep ceq cer ces cet ceu cev cew cex cey cez cfa cfb\" dir=\"ltr\">If you would like to request medical records or have any other medical records related questions, please email <a class=\"fui-Link ___1eya986 f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1x7u7e9 f10aw75t fsle3fq f17ae5zn\" title=\"mailto:medicalrecords@clchc.org\" href=\"mailto:medicalrecords@clchc.org\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Link medicalrecords@clchc.org\">medicalrecords@clchc.org<\/a> to get your request started.<\/span><\/li>\n<\/ul>\n<\/li>\n<li>Where can I access my personal medical records?\n<ul>\n<li>By logging into your 24\/7 Patient Portal via <a href=\"https:\/\/clchc.followmyhealth.com\/Login\/Home\/Index?authproviders=0&amp;returnArea=PatientAccess#!\/default\">FollowMyHealth<\/a>.<\/li>\n<\/ul>\n<\/li>\n<li>What is the turn-around time for medical records requests?\n<ul>\n<li>15 business days.<\/li>\n<\/ul>\n<\/li>\n<li>Please contact the medical records department if you need a copy of the following:\n<ul>\n<li>Medical Records<\/li>\n<li>Lab\/Imaging\/Test Results<\/li>\n<li>Clinic Notes<\/li>\n<li>Immunizations\/Vaccinations<\/li>\n<li><em>You will need to fill out a Medical Record Authorization of Release form and email it to <a href=\"mailto:medicalrecords@clchc.org\">medicalrecords@clchc.org<\/a>.<\/em><\/li>\n<\/ul>\n<\/li>\n<li>What is a\u00a0<em>Medical Record Authorization of Release<\/em> form?\n<ul>\n<li>It is a HIPAA form that allows you, the patient, to authorize a third party to access your health records. It also authorizes and allows for healthcare providers to share your information. Please note, this form can be revoked or reassigned to another provider or individual at any time by you, the patient.<\/li>\n<\/ul>\n<\/li>\n<li>How do I obtain a\u00a0<em>Medical Record Authorization of Release<\/em> form?\n<ul>\n<li>Download electronically <strong><a href=\"https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/08\/CLCHC_medical-authorization-release-form-english_2023-1.pdf\">here<\/a><\/strong><\/li>\n<li>In-office<\/li>\n<li>Via\u00a0<em>DocuSign<\/em> (an email request from <a href=\"mailto:medicalrecords@clchc.org\">medicalrecords@clchc.org<\/a>)<\/li>\n<li>Postal-Mail<\/li>\n<li>For each designated individual, you will need to complete and sign a <em>Medical Record Authorization of Release<\/em> form before we can release any of your medical records. Please fill in the form and email it to <a href=\"mailto:medicalrecords@clchc.org\">medicalrecords@clchc.org<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-1\/5 text-left\"><div class=\"vc_column-inner  vc_custom_1692735837416\"><div class=\"wpb_wrapper\"><a  href=\"https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/08\/CLCHC_medical-authorization-release-form-english_2023.pdf\" class=\"btn mb-2    vc_custom_1693515730104  btn-primary d-inline-block      btn-md\"     ><i class=\"font-weight-bold pixicon-file-download   mr-1\"><\/i> <span class=\"font-weight-bold\" >Medical Authorization Release Form (ENG)<\/span><\/a><a  href=\"https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/09\/CLCHC_medical-authorization-release-form-spanish_2023.pdf\" class=\"btn mb-2     btn-primary d-inline-block      btn-md\"     ><i class=\"font-weight-bold pixicon-file-download   mr-1\"><\/i> <span class=\"font-weight-bold\" >Formulario de Liberaci\u00f3n de Autorizaci\u00f3n M\u00e9dica (ESP)<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_row_visible vc_custom_1698948799053\"><div class=\"wpb_column vc_column_container vc_col-sm-4 text-left\"><div class=\"vc_column-inner  vc_custom_1690237847010\"><div class=\"wpb_wrapper\"><div class=\"card w-100 h-100 bg-heading-default bg-transparent  vc_custom_1690237790071 text-left w-100 d-inline-block pix-hover-item rounded-lg position-relative overflow-hidden text-white\" ><img decoding=\"async\" src=\"https:\/\/www.clchc.org\/wp-content\/plugins\/pixfort-core\/functions\/images\/loading.webp\" data-srcset=\"https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-24-152204-227x300.jpg 227w, https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-24-152204-9x12.jpg 9w, https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-24-152204.jpg 312w\" data-src=\"https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-24-152204.jpg\" class=\"pix-lazy card-img pix-bg-image h-100 pix-img-scale pix-opacity-10 rounded-lg\" loading=\"lazy\" alt=\"\"><span class=\"card-img-overlay2 d-inline-block w-100 pix-img-overlay pix-p-10 d-flex align-items-end\" style=\"min-height:200;\"><div class=\"w-100\"><\/div><\/span><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-8 text-left\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"pix-content-box card      vc_custom_1675429513613    rounded-10 shadow-sm shadow-hover bg- text-left  w-100\"   ><div class=\"\" style=\"z-index:30;position:relative;\"><div id=\"el1690225637962-b8f3a2cd-41bf\" class=\"mb-3 text-left  vc_custom_1690226474664\"><div class=\"d-inline-block\" style=\"max-width:600px;\"><h2 class=\"mb-32 pix-sliding-headline-2 animate-in secondary-font\" data-anim-type=\"pix-sliding-text\" pix-anim-delay=\"500\" data-class=\"secondary-font \" style=\"color:#049088;\"><span class=\"slide-in-container\"><span class=\"pix-sliding-item secondary-font\" style=\"transition-delay: 0ms;\">Translation&#32;<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item secondary-font\" style=\"transition-delay: 150ms;\">Services&#32;<\/span><\/span> <\/h2><\/div><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul>\n<li>If you need translation services and are unable to obtain a translator prior to your appointment, please contact your health plan directly to arrange translation services.<\/li>\n<li>To make sure the translator is present at your appointment, call your health plan at least 5 days before your appointment.<\/li>\n<li>List of health plans (not complete):\n<ul>\n<li>CalOptima Health: 888-587-8088<\/li>\n<li>Optum Health: 877-267-8861<\/li>\n<li>Prospect Medical Group: 800-708-3230<\/li>\n<li>United Care Medical Group: 877-225-6784<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><em>If for some reason you are unable to obtain a translator through your health plan, please bring a family member or friend to assist you during your appointment.<\/em><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_row_visible custom-responsive-11442447 vc_custom_1698948790430 vc_row-o-equal-height vc_row-o-content-top vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-8 text-left\"><div class=\"vc_column-inner custom-responsive-36926869 vc_custom_1675429598332\"><div class=\"wpb_wrapper\"><div class=\"pix-content-box card      vc_custom_1675429513613    rounded-10 shadow-sm shadow-hover bg- text-left  w-100\"   ><div class=\"\" style=\"z-index:30;position:relative;\"><div id=\"el1690226464058-6d47898a-aa50\" class=\"mb-3 text-left  vc_custom_1690226489025\"><div class=\"d-inline-block\" style=\"max-width:600px;\"><h2 class=\"mb-32 pix-sliding-headline-2 animate-in secondary-font\" data-anim-type=\"pix-sliding-text\" pix-anim-delay=\"500\" data-class=\"secondary-font \" style=\"color:#049088;\"><span class=\"slide-in-container\"><span class=\"pix-sliding-item secondary-font\" style=\"transition-delay: 0ms;\">Transportation&#32;<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item secondary-font\" style=\"transition-delay: 150ms;\">Services&#32;<\/span><\/span> <\/h2><\/div><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul>\n<li>You may use non-medical transportation (NMT) when traveling to\/from a MediCal-approved appointment or service, authorized by your provider<\/li>\n<li>Transportation requests must be scheduled at least 15 days before the scheduled appointment (Monday through Friday)<\/li>\n<li>Non-medical transportation does NOT apply if:\n<ul>\n<li>An ambulance, stretcher van, wheelchair, or other form of NMT is medically necessary to get to a covered service.<\/li>\n<li>If you need driver assistance to\/from the residence, vehicle or place of tx due to a physical\/medical condition.<\/li>\n<\/ul>\n<\/li>\n<li>Non-Emergency Medical Transportation (NEMT) services require authorization. To request NEMT services, please contact your primary care office directly.<\/li>\n<li>List of health plans (not complete):\n<ul>\n<li>CalOptima Health: 888-587-8088<\/li>\n<li>Optum Health: 877-267-8861<\/li>\n<li>Prospect Medical Group: 800-708-3230<\/li>\n<li>United Care Medical Group: 877-225-6784<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4 text-left\"><div class=\"vc_column-inner  vc_custom_1690237692714\"><div class=\"wpb_wrapper\"><div class=\"card w-100 h-100 bg-heading-default bg-transparent  vc_custom_1690237781159 text-left w-100 d-inline-block pix-hover-item rounded-lg position-relative overflow-hidden text-white\" ><img decoding=\"async\" src=\"https:\/\/www.clchc.org\/wp-content\/plugins\/pixfort-core\/functions\/images\/loading.webp\" data-srcset=\"https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/07\/womanatcomputer-e1690237144779-264x300.jpg 264w, https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/07\/womanatcomputer-e1690237144779-11x12.jpg 11w, https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/07\/womanatcomputer-e1690237144779.jpg 495w\" data-src=\"https:\/\/www.clchc.org\/wp-content\/uploads\/2023\/07\/womanatcomputer-e1690237144779.jpg\" class=\"pix-lazy card-img pix-bg-image h-100 pix-img-scale pix-opacity-10 rounded-lg\" loading=\"lazy\" alt=\"\"><span class=\"card-img-overlay2 d-inline-block w-100 pix-img-overlay pix-p-10 d-flex align-items-end\" style=\"min-height:200;\"><div class=\"w-100\"><\/div><\/span><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><\/section>","protected":false},"excerpt":{"rendered":"PATIENT&#32; RESOURCES&#32; MediCal&#32; Redetermination&#32; Keep yourself and your family covered: Have you renewed your MediCal coverage? Check online today. MediCal Status &amp; RenewalFAQs&#32; General I'd like to make an appointment. How can I do this? Appointments can be made immediately...","protected":false},"author":2,"featured_media":0,"parent":13528,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-13533","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"featured_image_src":null,"featured_image_src_square":null,"_links":{"self":[{"href":"https:\/\/www.clchc.org\/es\/wp-json\/wp\/v2\/pages\/13533","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.clchc.org\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.clchc.org\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.clchc.org\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.clchc.org\/es\/wp-json\/wp\/v2\/comments?post=13533"}],"version-history":[{"count":0,"href":"https:\/\/www.clchc.org\/es\/wp-json\/wp\/v2\/pages\/13533\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.clchc.org\/es\/wp-json\/wp\/v2\/pages\/13528"}],"wp:attachment":[{"href":"https:\/\/www.clchc.org\/es\/wp-json\/wp\/v2\/media?parent=13533"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}